Enterprise Conversational AI & LLM Solutions

Generative AI has changed the way people interact with technology. We combine Ydea’s conversational design and strategy with Hoverture’s AI and LLM engineering expertise to create conversational solutions that deliver real business value.

We build intelligent voice and text interfaces capable of understanding dialogue context, handling complex, nuanced conversations and integrating in real time with your company’s technology databases. Every interaction becomes an opportunity for service, upselling or qualified data collection.

Our integrated approach transforms the user experience, automates up to 70% of repetitive customer care tasks and enables 24/7 digital interaction models, without losing the brand’s tone of voice.

Conversational Design (Voice and Text UX)

We design natural, empathetic and intuitive dialogue flows (prompt engineering and persona design), eliminating the frustration of old-style, mechanical bots.

Proprietary LLM Development & Training

We implement and customize generative AI models (GPT-4, Claude, Llama, custom models), securely and exclusively trained on any type of knowledge base.

IT Integration with Company Systems

We bidirectionally connect AI assistants to CRM, ERP, ticketing platforms and inventory databases to deliver contextual responses, verify orders and perform actions in real time.

24/7 Omnichannel Deployment

We deploy the same conversational intelligence across multiple touchpoints: website widgets, official mobile apps, messaging channels (WhatsApp Business, Microsoft Teams) and intelligent voice IVR systems.

Conversation Analysis & Sentiment Monitoring

We monitor customer-AI dialogues in real time through advanced analytics dashboards to assess audience sentiment, identify emerging market trends and continuously improve model training.

Adopting advanced conversational AI solutions leads to an immediate leap in operational efficiency and perceived service quality, while creating new touchpoints for brand interaction.

Scalability and greater operational efficiency

Thousands of simultaneous conversations, even during traffic peaks.

A sharp reduction in support operating costs

Up to 70% of first-level requests automated.

Better user experience and no more waiting times

Natural language, no more chat or phone queues.

Active support for lead generation and sales

The AI doesn’t just answer, it asks strategic questions. It collects data and books appointments directly in sales calendars.

Always up-to-date answers thanks to real-time data access

Real-time connection with inventory and booking systems.

Continuous generation of strategic business insights

Conversation analysis reveals recurring issues and new opportunities.